Terms and Conditions

Terms and Conditions

Welcome to SOLAÏ! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms. Please read them carefully.

1. General Information

This website is operated by SOLAÏ. Throughout the site, the terms “we,” “us,” and “our” refer to the company. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for updates.

2. Online Store Terms

• You must be at least 18 years old or have the consent of a legal guardian to use our site.
   
• You agree to provide accurate, current, and complete purchase and account information.
   
• We reserve the right to refuse service, limit quantities, or cancel orders at our discretion.
   

3. Product Information

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and to update product details without prior notice.

4. Pricing & Payments

All prices are listed in US Dollars and are subject to change without notice. Payments are processed securely via trusted third-party payment gateways. By submitting your payment information, you authorize us to charge your selected payment method for the total order amount.

5. Shipping & Delivery

Shipping times and rates vary depending on your location and chosen delivery method. We are not responsible for delays caused by shipping carriers, customs, or force majeure events.

6. Order Cancellations

Orders can be canceled within 2 hours of placement, provided they have not yet been processed or shipped.
To cancel an order, please contact us immediately at hello@SolaiLuxury with your order number.

If your order has already been processed or shipped, it cannot be canceled but may be eligible for return in accordance with our Return & Refund Policy.

We reserve the right to cancel any order at our discretion due to suspicious activity, inventory errors, or other unforeseen circumstances. If your order is canceled by us, you will receive a full refund to your original payment method.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details on returns, exchanges, and refund eligibility.

8. Intellectual Property

All website content—including text, images, graphics, logos, and product names—is the property of SOLAÏ and protected by applicable copyright and trademark laws. Use or reproduction without written permission is prohibited.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products. All products are sold “as is” without warranties, unless explicitly stated.

10. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of Alabama, Baldwin County and you submit to the exclusive jurisdiction of the courts located in that jurisdiction.

If you have any questions about these Terms and Conditions, please contact us at hello@SolaiLuxury.com