Privacy Policy

Solaī Privacy Statement

At SOLAÏ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, share, and safeguard your data when you visit our e-commerce website www.SolaiLuxury.com, create an account, make purchases, or engage with our services.

1. Information We Collect

We may collect 

• Personal Information: Name, email address, phone number, billing and shipping addresses, payment details (e.g., credit card information, processed securely via third-party payment providers), and account credentials when you register or place an order.• Purchase Data: Details of your orders, including products purchased, transaction history, and return or refund requests.• 
• Usage Data: Information about your interactions with our website, such as IP address, browser type, device information, pages visited, and time spent, collected via cookies or similar technologies.
• Other Data: Feedback, reviews, survey responses, or communications you provide (e.g., through customer support or contact forms).

2. How We Use Your Information

We use your data to:

Process and fulfill your orders, including payment processing, shipping, and returns.• Manage your account and provide personalized customer support.• Send you order confirmations, shipping updates, and, with your consent, promotional offers or newsletters.• Improve our website, products, and services by analyzing user behavior and preferences.• Prevent fraud, ensure website security, and comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data:• With trusted service providers who help us operate our e-commerce platform, such as payment processors, shipping companies, hosting providers, or marketing partners, under strict confidentiality agreements.• When required by law, such as to comply with subpoenas, tax regulations, or consumer protection laws.• To protect our rights, safety, or property, or to prevent fraud (e.g., sharing with fraud detection services).• With your consent, such as when you opt into third-party marketing programs.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your shopping experience, personalize content, track cart activity, and analyze website performance. You can manage cookie preferences through your browser settings or our cookie consent tool.

5. Payment Security

We partner with reputable third-party payment processors to securely handle your payment information. We do not store full credit card details on our servers. All transactions are encrypted using industry-standard protocols (e.g., SSL).

6. Data Security

We implement reasonable technical and organizational measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:• Access, correct, or delete your personal information.• Opt out of marketing communications at any time.• Request details about how your data is processed or shared.• Restrict or object to certain data processing activities. To exercise these rights, contact us at [insert contact email]. We will respond within the timeframe required by applicable laws.

8. Third-Party Links

Our website may include links to third-party sites (e.g., payment gateways or social media). We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Children’s Privacy

Solaï is not intended for users under 18. We do not knowingly collect data from children without verified parental consent.

10. International Data Transfers

If you are shopping from outside the United States, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This StatementWe may update this Privacy Statement to reflect changes in our practices, services, or legal requirements. Significant updates will be posted on our website with an updated effective date, and we may notify you via email if required.

12. Contact UsFor questions, concerns, or to exercise your data rights, please contact us at:

Email: hello@SolaiLuxury.com

Address: Orange Beach, Alabama 36561

Phone: 251.444.4150

Effective Date: June 1, 2025