FAQ

We want you to love your purchase, but if you're not completely satisfied, we're here to help.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at solai@solaihouse.com within 5 days of delivery. Include your order number and a clear photo of the issue. We will replace the item or issue a full refund at no cost to you.

Returns

We gladly accept returns on eligible items purchased through our online store within 14 days of the delivery date.To qualify for a return:

• Items must be unused, unopened, and in their original packaging
• Must be in the same condition as received
• Proof of purchase (order confirmation or receipt) is required  

To initiate a return, please email us at solaia@solaihouse.com with your order number and reason for return. We’ll provide you with instructions and a return shipping address.

Please Note:

• Customers are responsible for return shipping costs unless the item was damaged or incorrect
• Final sale items, gift cards, and promotional/discounted items are not eligible for return  

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or denial of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days
• Shipping charges (if any) are non-refundable 

 How To Check the Shelf Life of Skincare Products

DO take note the shelf life of skincare products that are organic or natural tends to have a shorter expiry duration compared to others because they’re less likely to contain preservatives.

This symbol tells you how long can keep the product for after you’ve opened it.

That aside, other than seeing the expiration dates printed on the skincare products, you could refer to an image that looks like an opened jar. This symbol indicates the number of months that the products can last for after you’ve opened them. If you’re new to skincare and haven’t even noticed this, it’s time to pay attention to it!

To help you further, consider writing down the date you open your product on the cap of the product with permanent marker so you can always refer to it easily.

However, note that not all skincare products have expiration dates printed on them or the little opened jar image with the number of months stated on it. Also, the dates and symbols only serve as a general rule of thumb and whether the skincare product is still safe for use depends on the environment where it’s stored at and the way it was used. The best way to decide if a skincare product is still safe for use is to notice a change of texture, colour or smell. This means that even if a skincare product is still well within its best-before date, you still shouldn’t use it if you find a change in its appearance or smell.

Tips To Increase the Shelf Life of Skincare Products

1. Use a spatula instead of your fingers

Our fingers tend to carry bacteria or dirt, even after you wash them with soap. It is always better to use a spatula to prevent any bacteria from entering your skincare products. If your products don’t come with a spatula, simply purchase them online or at any physical store. Otherwise, you can also consider picking up the product with a new cotton swab.

2. Keep your skincare products away from heat

When you store your skincare products where direct sunlight shines on them, it could reduce the effectiveness of the ingredients found in them. Most skincare products contain ingredients that do not go well with UV rays. Be sure to store them in your cupboard or drawer, or any other dark and cool place.

3. Take note of when you purchase and open your skincare products

This can be a little tedious, but rest assured it will be worth it, especially when you spend tons of money on your skincare! Whenever you purchase a new skincare product, take note of the purchase date by writing it on your packaging (we recommend writing on the cap of the product with permanent marker so you won’t miss it). And then, make another indication when you open it.

These notes will make it much easier for you to track the shelf life of skincare products you own.

4. Be sure to close your lids or caps properly

It can be easy to simply close your lids or caps of your skincare products when you’re in the rush or are simply lazy to do it properly. But guess what, if you leave it opened even just slightly, it allows oxidation and introduction of bacteria to occur. When products are exposed to any air at all, it could be ineffective sooner and shorten the shelf life of skincare products.

5. Wipe off excess product

When you scoop up some essence, cream or lotion, sometimes there will be leftover product on the opening of your jars or tubes. Be sure to wipe and clean it up to prevent bacteria fromGrowing around the area as it will be exposed to the air.

Make your gift extra special with our gift wrapping service. Choose from a variety of wrapping paper and add a personalized note. 

You can always contact us directly at (251) 444-4150

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